William Russell are a specialist independent provider of international health, life and income protection insurance plans for the expatriate market.
Established in 1992, William Russell have over twenty years experience serving both expatriate individuals and companies who employ international staff. Their wide range of high-value plans offer flexible, affordable insurance protection, backed up by a commitment to delivering the highest standards of customer care at all times. With offices in the UK, the Far East and the Middle East (through a partnership with Dubai Insurance Company), William Russell’s Global plans are among the most comprehensive on the market – whilst their longstanding underwriting partnership with Allianz offers policyholders both the financial security of a large insurer, with the strength of service delivery offered by a specialist provider.
Aside from their extensive suite of products, it is their consistently high standards of service that have led to William Russell becoming internationally trusted by expatriates worldwide. Notably, William Russell do not subscribe to the call centre approach – instead, their team of skilled, experienced in-house advisors are dedicated to providing policyholders with the highest standards of service and care. Wherever possible, clients are cared for by the same person throughout the duration of their claim - with specialist teams available for those undergoing in-patient treatment, or those submitting maternity claims. Their caring and professional approach is reflected in recent customer surveys, which revealed that 97.2% of members were satisfied or extremely satisfied with the speed and manner in which their claim was handled.
William Russell are also committed to offering clients sustainability. Over our twenty years industry experience, we have developed tried and tested claim auditing systems, and have cultivated efficient claims management procedures which have the benefit of minimising future premium increases for our members. Our clients can always be assured that every measure possible is being taken to ensure their premiums remain at reasonable levels in to the future. Promoting and supporting an excellent client retention rate, William Russell is differentiated by its dedication to affording policyholders as much ongoing premium stability as possible, against a backdrop of rising healthcare costs.
With history and experience in the international insurance market, tried and tested insurance plans and an internationally renowned strength of service delivery, William Russell provide peace of mind for companies and individuals alike looking for reasonably priced cover that will deliver the protection when it’s needed, into the future.
If you would like to receive a free quote for a William Russell Health Insurance plan in Hong Kong, please complete the short form at the top of this page. You can learn more about CCW Global Insurance Broker's health insurance quotation process by clicking Our Health Insurance Quotes.
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