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Home Contents Insurance Claims in Hong Kong
Most insurers will require receipts of valuations for valuable items, although usually not for all your home contents.
However, in the event of a claim evidence must be provided of ownership and value, and we would recommend that you take photographs, and keep credit card receipts as supporting claims documents. For electrical and electronic items it may be easier to process as these may simply be replaced by the same model (if available). However, for special items, such as an Engagement Ring, you should keep the receipt, and we would also advise that you obtain updated HK dollar valuations from time to time as it is possible for such items to increase in value over time. It is always best to keep original receipts and valuations safely on file.
Claims settlement under Home Contents insurance packages in Hong Kong is usually replacement as new, repair or reinstatement; or if these are not possible or if you prefer, a cash settlement may be made. If a cash settlement is made this will only be up to the depreciated value of the item (the second-hand value of the item).
Most home insurance packages will apply an excess (or ‘deductible’) in the event of a claim, and these may vary depending on the item claimed and the nature of the loss or damage.
In order to proceed with a Home Contents insurance claim in Hong Kong, simply complete the appropriate claims form for your provider and send that back to the insurance company along with a police report noting the loss, and sales receipts from the original purchase of the lost or damaged item.
